Gatewayz - Privacy Policy

1. Scope & Applicability

This policy applies to:

▪ Customers in Australia and Asia using our freight and logistics services.
▪ Visitors to our website and users of our digital platforms.
▪ Business partners, suppliers, and third parties whose personal information we process.

If you are located outside Australia, we ensure that your data is handled securely and lawfully under applicable data protection frameworks.

2. Information We Collect

We collect and process the following types of personal information:

A. Personal & Business Information

▪ Full name, contact details (email, phone, postal address).
▪ Business details (company name, ABN, ACN, or equivalent registration numbers).
▪ Identification information (passport or business license if required for regulatory purposes).

B. Freight & Logistics Information

▪ Delivery and pickup addresses.
▪ Shipment details (tracking numbers, consignment data).
▪ Customs and import/export documentation, where applicable.

C. Financial Information

▪ Payment details (bank accounts, credit card information).
▪ Transaction history with Gatewayz Logistics.

D. Technical & Usage Data

▪ IP addresses, device identifiers, browser type, and website usage (via cookies and analytics).
▪ Communications with customer support.

3. How We Collect Your Information

We collect data when you:

▪ Register or use our services.
▪ Request a quote or submit an order.
▪ Communicate with us via email, phone, or online platforms.
▪ Visit our website (cookies, tracking tools).
▪ Provide information for regulatory compliance (e.g., customs clearance).

4. Purpose of Data Collection

We collect and process personal data for the following reasons:

5. International Data Transfers (Asia)

As a logistics provider handling international shipments, we may transfer personal data across borders, particularly between:

▪ Australia and Asia
▪ Warehousing, customs, and logistics partners in various jurisdictions

To ensure security and compliance:

▪ We only transfer data to trusted service providers that meet our data protectionstandards.
▪ Where required by local laws, we implement appropriate safeguards, such as data protection agreements with third parties.
▪ You consent to the transfer of your data when engaging with our services.

6. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade personal data. However, we may share it with:

▪ Service Providers & Logistics Partners: Freight carriers, customs brokers, IT service providers.
▪ Legal & Regulatory Authorities: If required by law (e.g., customs, tax, government authorities).
▪ Business Transactions: If Gatewayz Logistics undergoes a merger, acquisition, or restructuring.

All third parties are contractually required to protect your information.

7. Your Privacy Rights

Under the Australian Privacy Act (APPs), you have the right to:

▪ Access: Request a copy of your personal data.
▪ Correction: Update inaccurate or incomplete information.
▪ Erasure: Request deletion of your data (subject to legal requirements).
▪ Opt-Out of Marketing: Withdraw consent from promotional emails.

To exercise your rights, contact us at privacy@gatewayz.com.au

8. Data Security & Retention

We take reasonable measures to protect your personal data, including:

▪ Encryption for payment processing.
▪ Access controls to prevent unauthorized access.
▪ Secure data storage with industry-standard security protocols.

We retain personal information only as long as necessary for legal, regulatory, and business purposes.

9. Cookies & Tracking Technologies

We use cookies for:

▪ Website performance monitoring.
▪ Analytics to improve user experience.
▪ Marketing purposes (only with user consent).
▪ You can manage cookie settings via your browser preferences.

10. Third-Party Links & External Services

Our website may contain links to third-party sites. We are not responsible for their privacy policies and encourage you to review them separately.

11. Updates to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our
website.
If changes affect your rights, we will notify you via email or website notice.

12. Contact Information

For privacy-related inquiries, please contact:

▪ Email: privacy@gatewayz.com.au
▪ Address: PO BOX 159 Dandenong VIC 3175
▪ Phone: (03) 9798 4771

For complaints, you may contact the Office of the Australian Information Commissioner
(OAIC) at www.oaic.gov.au.