We understand that sometimes you might miss a delivery. Don't worry – we're here to ensure your parcel is successfully delivered next time. Complete the form below, and we'll take care of the rest.
Parcel Redelivery Request Form
*We strive to meet your requested delivery date, but please understand that factors including but not limited to volume and route optimisation may affect the exact delivery day.
What Happens Next?
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Once you submit this form, our team will review your redelivery request.
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We’ll send a confirmation email acknowledging the new address you’ve provided, typically within one business day.
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We’ll contact you using the contact details you’ve supplied if we need any additional information.
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On the redelivery day, our driver will attempt to deliver your parcel to the address on file.
Need More Help?
If you have any questions about the redelivery process or need to change your request, please don’t hesitate to contact our customer support team. We’re here to help ensure you receive your parcel as smoothly as possible.
You can request a redelivery once you receive our “Attempted Delivery” SMS and Email notification. Once you action the your request, our Customer Support team will confirm the redelivery date. Please allow up to 48 hours for this confirmation.
What are your delivery hours?
We deliver Monday through Friday, up to 6 PM. We don’t offer deliveries on Saturdays, Sundays, or public holidays.
Can I arrange a delivery for a specific time?
While we’d love to accommodate specific time slot requests, our system currently doesn’t support this feature. We’re always looking for ways to improve our service, so keep an eye out for potential future updates!
How many redelivery attempts do I get?
We make two delivery attempts for each parcel. If we miss you on the first try and there’s no safe place to leave the package, we’ll make a second delivery, as requested.
What happens if I miss the second delivery attempt?
If we cannot deliver on the second attempt, we’ll return the package to our depot. It will be held there for 7 days before being returned to the sender. To avoid this, please contact the sender within those 7 days to organise a new delivery request.
