Track Your Parcel

Tracking your parcel is easy! Enter your tracking number in the field above and click “TRACK NOW.”

Your tracking number is provided by the seller when your order is shipped. If you haven’t received it, please contact the seller directly.

We update our tracking in real-time, focusing on key milestones to keep the information clear and easy to understand. Between updates, your parcel is likely being sorted or is in transit. Occasionally, unexpected events such as public holidays or adverse weather conditions may cause delays. Rest assured, we work hard to deliver your parcel safely and on time.

Your seller should provide an estimated delivery timeframe before you make a purchase or within their sale confirmation. We recommend checking with the seller if you haven’t received this information. If the expected delivery window has passed, please don’t hesitate to contact our customer service team.

For security reasons, we cannot alter the delivery address once a parcel has been dispatched. Please contact the seller immediately if your parcel hasn’t been dispatched yet. They can update your delivery address before the shipment begins its journey.

We’ll attempt to deliver your parcel twice. If you’re not home for the first attempt and there’s no safe place to leave the package, we’ll try again as soon as possible. If we can’t deliver on the second attempt, we’ll return the parcel to our local depot, which will be held for 7 days before being returned to the sender.

You can request a redelivery through our Redelivery page if you’ve missed a delivery. Simply enter your tracking number and preferred delivery date, and we’ll do our best to accommodate your request.